> For the complete documentation index, see [llms.txt](https://docs.stayonhire.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.stayonhire.com/documents/templates/reference-tags/troubleshooting.md).

# Troubleshooting

## FAQs

### Why does my template not work when I copy and paste the exact reference tag?

#### Solution 1 - Check Curly Brackets

Check that all of your endpoints contain clear two curly brackets before and after each endpoint is added.

i.e. {{JobNumber}}

#### Solution 2 - Remove Mergefield Code

Microsoft Word templates are managed with Field Code view. To see if your fields have been correctly inserted, switch to Field code view:

* If you’re using Windows, press Alt + F9 on your keyboard.
* If you’re using a Mac, go to Preferences and click on Authoring and Proofing Tools. Then select View and Field codes instead of values.

<figure><img src="/files/w8vE3jbqCPywSntmDWhA" alt=""><figcaption></figcaption></figure>

You’ll now be able to see the field codes. This can be leftover logic from other templates and source documentation (like using Xero templates).

Remove any Mergefield code present, then Save and try uploading the template to StayOnHire again.